Our shared help desk solutions allow multiple clients to share the same resources. Wheelhouse Solutions' help desk agents have access to multiple ticketing systems and can follow procedures that are defined by each customer. Our professional help desk agents handle calls from many different customers, and always provide a friendly help desk support experience for all of our users, at all times.
Our dedicated help desk solutions allow our clients to have a specific staff of agents, who handle their help desk calls. Our dedicated help desk solutions can range from simple call logging, to full management of issues, including interacting with third party vendors, on behalf of our clients.
Outsourcing your help desk is a great way to employ additional resources at a low cost and low risk to your business. When you outsource your help desk to Wheelhouse Solutions, you are not constrained by employee limitations. Help desk outsourcing is a low-cost, low-risk way to employ additional human resources to your business, without the cost of hiring additional employees.
Our help desk outsourcing solutions allow your company to deploy an experienced support team, without hiring additional employees, saving you time and money. We'll create work tickets, coordinate with the appropriate personnel, within your company, open trouble tickets with third-party vendors, where applicable, and resolve the trouble tickets, as quickly as possible. You can rest assured that our experienced agents will handle every call promptly and with the utmost in professionalism.
Each of our plans is flexible, allowing our clients to configure the best solution to meet their business needs. Because you are only paying for the time that our agents spend providing customer support, you can avoid the high cost of increasing your staff or paying overtime. You can outsource all of your help desk support to Wheelhouse Solutions or we can augment your current staff - we can tailor a solution to meet the specific needs of your business.
There are many reasons to outsource your help desk services to Wheelhouse Solutions. Below are just a few:
Wheelhouse Solutions provides Managed Help Desk Services throughout the Nashville metro area. We invite you to contact us to request additional information about our Managed Help Desk Services. We’ll work with you to develop a solution that will meet your needs now, as well as provide for future growth and flexibility.