Wheelhouse stands out uniquely with our managed IT clients because of our commitment to not only provide proactive management and support, but also to manage Security and Compliance requirements for our client’s IT infrastructure. Our team stays up-to-date on the latest technologies, the management of security around the latest technologies, as well as how that’s affected by the compliance requirements of our client’s industry.
Businesses like yours, throughout the Nashville area, trust Wheelhouse Solutions to manage their IT services, so that they can run their businesses. Wheelhouse Solutions can structure your IT, support your employees and protect your valuable data, all at a lower cost than hiring a full-time IT staff.
Wheelhouse Solutions' local technicians are our "boots on the ground", and faces you'll see in the office. Our technicians are not only skilled in various aspects of IT, but also understand the importance of communication to ensure our clients understand what’s going on when they’re on site.
Wheelhouse Solutions’ NOC team consists of certified experts in Windows, Linux, MS SQL, MySQL, Oracle, networking, virtualization and security. Our NOC team communicates directly with our Help Desk and on-site technicians to ensure a team-based approach to managing your network.
Help Desk Team
Wheelhouse Solutions' Help Desk team is North-American-based and all user support technicians are native English speakers. As well, 80% of incidents are resolved on the first call, to get you back to work, fast. As with our NOC, our Help Desk team communicates directly with our on-site technicians to ensure complete continuity of problem resolution.
Our support staff consists of local technicians, operations, and accounting team members that provide back-end business support to ensure our senior technicians are able to stay focused on managing your network.